Refund policy
Refund policy
We want your order to arrive in good condition. Please read this before you buy.
Returns and refunds
We do not accept returns or refunds for change of mind, unused product, or products that arrive intact.
We will help if the product container arrives damaged in shipping.
Damaged products — how to get a replacement or refund
- Email Customerservice@premiumskinrepair.com as soon as you can (ideally within 48 hours of delivery) with:
- Order number
- Photos of the damage and packaging
- If we ask you to return the item, ship it back within 10 days of delivery, in the original container and packaging when possible.
- Return address: 121 1st St E., Suite 102, St Petersburg, FL 33715
- Who pays return shipping: The customer pays return shipping.
- After we receive and inspect the return, we will issue a replacement or refund, usually within 5 business days.
Products that are not damaged are not eligible for return, replacement, or refund.